Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk
Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED 
IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.
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Copyright © www.everythingloans.co.uk / 2005-2016. All rights reserved. EverythingLoans.co.uk is a trading name of Loan Machine Limited (Registered in England 5517368), authorised and regulated by the Financial Conduct Authority - reference 729302. ICO Registration: Z9250764. 

Loan Machine Limited registered address: 170 High Street, Gorleston, NR31 6RG. Correspondence should be directed to PO Box 335, Great Yarmouth, NR30 9FG.

Terms and Conditions will apply to each product - please view each product page for more information.

Loan Machine Limited may receive a commission for a referral of your application and/or upon completion - if you make an application. Please note EverythingLoans.co.uk / Loan Machine Limited are not a lender and will not charge you a fee for the use of this website.


Complaints Procedure

Complaints Procedure

Unsecured Loans
Loan Machine Limited believes in treating customers fairly – and we pride ourselves on our exceptionally low levels of customer complaints.

If you do have a complaint please contact us at:

PO Box 335
Great Yarmouth
NR30 9FG

e-mail: admin@leadaffinity.com

Telephone: 0203 290 3555 Our Registered Office is:
170 High Street
Gorleston
Norfolk
NR31 6RG

If your complaint is made by telephone and/or e-mail then we will attempt to resolve it on the working day it is received (if received prior to 1pm). If not received on a working day we will attempt to resolve it to your satisfaction by close of the next available working day. If this cannot be done we will:

Write to you within 5 working days of receiving your complaint to let you know your complaint has been received.

We will then look to respond to your complaint within 14 days – however our complaints procedure does allow us 4 weeks.

In exceptional circumstances, if we cannot respond to your complaint within 4 weeks then we will contact you to explain why it is not possible.

In all circumstances we will endeavour to have Loan Machine Limited’s final response sent to you within 8 weeks of the initial complaint.

Once our final response is made this is the end of the complaints procedure within Loan Machine Limited. It is rare that a complaint is not dealt with within this time but if you are dissatisfied with our response you can refer your complaint to FOS (Financial Ombudsman Service) at:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Tel: 0800 0234567

If your complaint relates to something that happened more than 6 years ago and you complain more than 3 years after you realise (or could have realised) there’s a problem, we may reject the complaint without considering the merits. In exceptional circumstances, we may consider waiving this time limit. We will inform you of our decision regarding this in our final response.

You have 6 months from our final response to refer your complaint to the FOS.

Please also be aware, at any point that you feel you have a legitimate complaint against us you can contact FOS regarding the complaint.

The FOS website can be viewed here: http://www.financial-ombudsman.org.uk/

Complaints Procedure

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